Delete Your Xryde Account & Data
How to delete your account, or request deletion of specific data
Last Updated: June 16, 2026
This page explains how to delete your Xryde account — whether
you use the Xryde passenger app or the Xryde Driver app —
and the personal data linked to it. Xryde is operated by Tech Lab X Ltd
(RC 9042513). You can delete your whole account, or request deletion of only specific data
while keeping your account.
Option 1 — Delete in the app
The fastest way to delete your account is from within the app:
- Open the Xryde app (passenger or driver) and sign in.
- Go to the Account tab.
- Tap Delete Account and confirm your request.
Option 2 — Request by email
If you can't access the app (for example, you've uninstalled it or can't sign in), email
us and we'll handle it for you:
Send an email to
support@techlabx.org
with the subject “Delete my account”, and include the
phone number registered to your Xryde account (your +234 number) so we
can verify it's you.
We will verify your request and action it within
30 days.
What happens after you request deletion
Your account is deactivated immediately and enters a 21-day grace period.
You can cancel the request and restore your account simply by logging back into the app
within those 21 days. After 21 days, the deletion becomes permanent.
What data is deleted
Once the grace period ends, we permanently delete your personal data, including:
- Your profile — name, phone number, email address, and profile photo.
- Your saved places and ride/trip history details.
- Your trusted contacts.
- In-app chat messages, support tickets and any attachments.
- One-time-passcode (OTP) records and your device push-notification tokens.
- For drivers: additionally your identity (KYC) and vehicle documents —
driver's licence, vehicle registration, insurance and vehicle photos — and your stored
bank/payout details.
Delete specific data without closing your account
If you only want to remove certain information and keep your account active, you can:
- Remove your profile photo, or update your name, email, or phone number,
directly in the app.
- Delete individual trusted contacts you have added.
- Ask us to delete other specific personal data by emailing
support@techlabx.org.
We will action these requests unless we are legally required to keep the data (for example,
driver identity, financial and tax records), or still need it to protect safety or resolve a
dispute — in which case we will explain why.
What data is retained, and why
For legal and safety reasons, we keep a limited set of records in
anonymised form that can no longer identify you:
- Financial and tax records — retained for the period required by
Nigerian law.
- Safety (SOS) records — retained as a safety and liability record.
- For drivers: a one-way, irreversible proof that an identity was
verified, kept only to detect attempts to re-register after removal.
This is consistent with the Xryde Privacy Policy
(passengers · drivers).