Welcome to Xryde. These Terms of Service ("Terms") form a legally binding agreement between you (the "Driver" or "you") and Tech Lab X Ltd (RC 9042513), the company that operates the Xryde platform ("Xryde", "we", "us", or "our"). By registering for and using the Xryde Driver app in Nigeria, you agree to these Terms and to our Privacy Policy. Please read them carefully.
1. About Xryde & Your Status
Xryde is a technology platform operated by Tech Lab X Ltd that connects drivers and passengers for transportation. We do not provide transportation services ourselves and we do not employ drivers.
You are an independent contractor, not an employee, agent, or partner of Xryde.
You decide when to go online, which trip requests to accept, and your own working hours.
You are responsible for your vehicle, your taxes, and complying with Nigerian traffic and transportation laws.
We may modify, suspend, or discontinue any feature of the service at any time.
2. Eligibility and Registration
To register as a driver, you must:
Be at least 18 years old and have the legal capacity to enter into a binding contract under Nigerian law.
Hold a valid Nigerian driver's licence and the right to work and drive commercially.
Provide accurate, current, and complete information and documents, including: your National Identification Number (NIN), date of birth, address, state of origin, passport photo, driver's licence (front and back), next-of-kin details, and bank details.
Provide a roadworthy, registered, and insured vehicle, with its registration, insurance certificate, roadworthiness certificate, and photos.
Keep all documents valid and up to date, and update Xryde promptly when anything changes.
Verify your phone number using the one-time passcode (OTP) we send by SMS or WhatsApp.
You are responsible for all activity under your account and must keep your credentials secure. Accounts are personal and may not be shared or transferred.
3. Verification and Approval
Before you can accept trips, our team reviews the documents and information you submit. We may approve or reject your application at our discretion, and we may ask for additional information. Approval confirms only that your submitted documents passed our review; it does not transfer any responsibility for your vehicle, driving, or legal compliance to Xryde. We may re-verify your documents at any time and may pause your access if a document expires or cannot be verified.
4. Accepting and Completing Trips
When you are online, you may receive trip requests, which you can accept or decline.
Once you accept a trip, you should proceed to the pickup point and complete the trip professionally, following the in-app route unless the passenger agrees otherwise.
You should carry only the passenger(s) assigned to the trip and the number of passengers your vehicle can legally and safely accommodate.
You must mark trip milestones (such as arrival, start, and completion) accurately in the app.
Excessive cancellations, declined trips, or failure to arrive may affect your standing on the platform.
5. Driver Responsibilities & Conduct
As a driver on Xryde, you agree to:
Maintain a clean, safe, and roadworthy vehicle and keep your licence, insurance, and registration valid.
Obey all Nigerian traffic and transportation laws and drive safely at all times.
Treat passengers with respect and professionalism, with no discrimination, harassment, threats, or violence.
Not drive under the influence of alcohol or drugs.
Only carry the assigned passenger and not pick up street hails under the Xryde trip.
Not charge passengers more than the fare shown, and not solicit payments or trips outside the app in a way that avoids the service commission.
Report accidents, incidents, or safety concerns immediately.
Follow our Community Guidelines, available in the app.
6. Safety, SOS & In-App Communication
SOS & Trusted Contacts: you can add trusted contacts and use the in-app emergency (SOS) button if you feel unsafe during a trip. Raising an SOS alerts the Xryde safety team and sends your trusted contacts an SMS with your live-location link. See our Privacy Policy for how this data is handled.
In-App Chat & Calls: Xryde lets you contact passengers through in-app text chat and in-app voice calls without sharing your personal phone number. Use these features respectfully and only for trip-related purposes. We keep chat messages and basic call records for safety and support; we do not record call audio.
Background Location: the app collects your location in the background while you are online or on a trip so navigation and matching keep working. This is required to drive on Xryde.
7. Ratings and Feedback
Passengers rate you after each trip, and you can rate passengers.
Ratings and feedback help maintain quality and safety across the platform.
Consistently low ratings or serious complaints may lead to review, restriction, or removal from the platform.
8. Fares, Commission & Payments
Fares are calculated based on distance, time, and demand. Passengers pay you directly in cash at the end of each trip — Xryde does not process passenger payments.
In exchange for the use of the platform, Xryde charges a service commission on completed trips (currently 12% of the fare). The commission accrues to your account as an outstanding balance, which you settle through the app using a card payment processed by Paystack. You agree to pay all commission due. Commission rates may change; the current rate is shown in the app, and we will notify you of material changes.
9. Free Trial & Outstanding Balance
7-day free trial: When your account is first approved, you enjoy a 7-day commission-free trial — you keep 100% of your fares and no commission is charged during this period.
After the trial, commission applies to completed trips as described in Section 8.
Your outstanding commission balance is shown in the app. If it exceeds the allowed limit (currently ₦6,000), your account may be temporarily blocked from receiving new trip requests until you clear it.
Once you pay down your balance, dispatch is restored. You will receive a payment confirmation for each successful payment.
These thresholds and amounts may change with notice; the current values are reflected in the app.
10. Suspension, Deactivation & Termination
We may restrict, suspend, deactivate, or terminate your account at any time if:
You violate these Terms, our Community Guidelines, or applicable law.
Your documents expire, are invalid, or cannot be verified.
You receive consistently low ratings or serious safety complaints.
You engage in fraud, manipulate fares or trips, or avoid the service commission.
You endanger passengers or others, or misuse the platform.
You fail to settle an outstanding commission balance.
You may also stop driving and delete your account at any time through the app settings, subject to the deletion process and lawful data-retention described in our Privacy Policy, and after settling any amounts you owe.
11. Limitation of Liability
To the maximum extent permitted under Nigerian law, Tech Lab X Ltd and its affiliates, officers, employees, and partners shall not be liable for:
Any indirect, incidental, special, consequential, or punitive damages arising from your use of the platform.
Loss of earnings, accidents, vehicle damage, fines, or injuries arising from your driving or your vehicle.
Disputes between you and passengers, including disagreements over fares, routes, or conduct.
Service interruptions, errors, delays, or unavailability of trip requests.
The platform is provided "as is" and "as available" without warranties of any kind, express or implied.
12. Insurance
You are required to maintain valid vehicle insurance and any other cover mandated by Nigerian law, and to keep it current. Xryde does not provide insurance for you, your vehicle, or your passengers. You are solely responsible for ensuring you have adequate coverage to operate.
13. Intellectual Property
All content in the Xryde app — including logos, designs, text, graphics, and software — is the property of Tech Lab X Ltd or its licensors and is protected by Nigerian and international intellectual property laws. You may not copy, modify, distribute, or reverse engineer any part of the app without written permission.
14. Privacy and Data Protection
Your use of Xryde Driver is subject to our Privacy Policy, which explains how we collect, use, and protect your personal information — including your identity (KYC) and vehicle documents — in line with the Nigeria Data Protection Act (NDPA) 2023. By using the app, you acknowledge our data practices as described in that policy.
15. Governing Law and Dispute Resolution
These Terms are governed by the laws of the Federal Republic of Nigeria. Any dispute arising from these Terms or your use of Xryde shall be resolved through:
First, good-faith negotiation between you and the Xryde support team.
If unresolved, mediation or arbitration under Nigerian arbitration laws.
If necessary, litigation in the courts of Edo State, Nigeria, or the Federal High Court of Nigeria.
16. Changes to These Terms
We may update these Terms from time to time to reflect changes in our services, commission structure, legal requirements, or business practices. When we make significant changes, we will post the updated Terms in the app with a new "Last Updated" date and notify you by email, push notification, or in-app message. Your continued use of Xryde Driver after the changes take effect constitutes acceptance of the updated Terms. If you do not agree, you must stop using the platform.
17. General Provisions
Entire Agreement: these Terms, together with our Privacy Policy and Community Guidelines, constitute the entire agreement between you and Tech Lab X Ltd.
Severability: if any provision is found invalid or unenforceable, the remaining provisions remain in effect.
Waiver: our failure to enforce any right or provision does not constitute a waiver of that right.
Assignment: you may not transfer or assign your rights under these Terms without our consent.
18. Contact Us
If you have questions, concerns, or feedback regarding these Terms, please contact us:
Company: Tech Lab X Ltd (RC 9042513) Support email: support@techlabx.org Privacy email: privacy@techlabx.org Phone: +234 816 063 8494 Address: 24th Street, Ugbowo, Benin City, Edo State, Nigeria In-App Support: Available through the Help section
By using Xryde Driver, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. Thank you for driving with Xryde!